Last updated: 05 September 2026
When you register an organization, we collect your name, email, and the organization details you provide. When a customer submits or tracks a complaint, we collect their name, email, phone number, and the content of their complaint.
This information is used to operate the complaint portal: authenticating accounts, routing tickets to the right department, sending status updates, and providing the reports an organization's admin can see. We do not sell personal data to third parties.
A customer's complaint is visible to the staff of the organization they submitted it to. It is not visible to other organizations on Signefo. Platform administrators have read-only access to organization records for support and billing purposes.
Complaint and account data is retained for as long as the organization's account remains active, plus a reasonable period afterward for legal and record-keeping purposes.
You can request access to, correction of, or deletion of your personal data by contacting the organization you submitted a complaint to, or by reaching us directly through our contact page.
